Previously Keep an Open Eye reported persistent Google outages of several minutes. Some readers complained that the provider, Rogers.com in this case, was having DNS problems. Well the latest recurrence of a Google search outage would seem to belie that fact. First, note that the latest Chrome 5.0 browser is being used in all cases displayed. Here is the situation:
A Google Search request came up with the a message similar to the above. The screenshot above was taken near the end of the outage which recovered about 1-3 minutes after this screenshot. But this time Keep an Open Eye was prepared with some network tools to trace the outage.
First a ping got through to the Google.ca site – ten times in fact. So Keep an Open Eye tried the search again using the suggestions the Chrome browser makes – none of the attempts to search worked. Next Keep an Open Eye tried Firefox 3.63 browser – still no connections. So finally a trace route was taken using the same Network Control web page. The results are displayed below:
Yet The trace shows the request getting to the Google-edge processing in Dallas. then a series of steps in unnamed hosts. The eighth hop shows a time out message followed by a linkup hop to the destination address for Google.ca. But just after taking this timing a)the Google Search was retried unsuccessfully and yet b)other sites are available including www.google.com/finance[see screen shot below].
Finally, as noted before, the search was done successfully on Google, about 6 minutes after the first failure was experienced.
These are strange results to say the least. Keep an Open Eye has talked to colleagues in the area some of whom have also a)seen Google search outages and b)some who have not. There does not seem to be a common Web service provider among those who have experienced similar Google outages. So Keep an Open Eye has directed a query to Rogers.com support outlining the problem and requesting an explanation. In addition Keep an Open Eye has incorporated a Chrome clock extension in the toolbar so the clumsy Windows Clock “timing” will no longer be required. Keep an Open Eye readers will be posted on the latest findings as they become available.